How can we help you today?

We don't use passwords. Enter your email on /accountand we'll send you a sign-in link. Click the link within 15 minutes and you're in. The session lasts 30 days on that device.

Check your spam folder first. Sign-in emails come from accounts@crynetsolutions.com. If it's not there after a couple of minutes, request a new link. The old one stops working when you do. Still nothing? Email contact@crynetsolutions.com.

Email us at contact@crynetsolutions.com from the old address and we'll move your licenses across to the new one. We do this manually as a security check.

They're in your account at /account/licenses. Sign in with the email you used at checkout and every license you own will be listed there. You can also search your inbox for “Your Crynet license”. We email the key right after purchase.

1-year and 3-year licenses activate on 2 devices; Lifetime activates on 4 devices. The number of activations used and remaining is shown on your license card under “Devices”.

Yes. If your activation count is at the limit, email contact@crynetsolutions.com with your license key and we'll release an old activation so you can re-activate on the same machine.

License keys are non-transferable per our Terms of Service.

Click Try it free on the product page for the latest installer. After purchase, the same download is also linked from your licenses page.

Windows 10 or Windows 11 (64-bit). About 200 MB of disk space. An internet connection for first-time activation and metadata lookups. The companion apps need Android 7.0 or newer.

Not yet. Crynet Showcase is Windows-first because that's where the gap was biggest, and we don't have public dates for other desktop platforms. There are free companion apps for Android phones and Android TV, though: see the Android apps page.

Both apps are free. The phone app is on Google Play; the link is on the Android apps page. The Android TV app is coming to Google Play soon. Each app needs Crynet Showcase running on a Windows PC on the same Wi-Fi.

Put the phone on the same Wi-Fi as the PC. In Crynet Showcase on the PC open Setup > Phone, then in the phone app scan the QR code shown there, or type the 6-digit code. The app finds the PC on the network by itself and remembers more than one PC.

Windows often marks a new Wi-Fi network as Public, which stops phones from reaching the PC. Crynet Showcase warns about this on its Phone page (Setup > Phone) and can set the network to Private for you. Then pair again: scan the QR code or type the 6-digit code. Also switch off any VPN on the phone or the PC, check that a third-party firewall is not blocking Crynet Showcase, and make sure both are on the same Wi-Fi.

Check that the TV is on, on the same network as the PC, and that the PC is awake (it does the streaming). A Chromecast or Google TV device shows up on its own; a DLNA smart TV needs its media renderer / DLNA feature switched on in the TV's settings. If your TV runs Android TV or Google TV, try the Android TV app instead: it plays straight from the PC without the casting hop.

No, by design. The phone app is a remote and tracker: it browses the library, keeps your watched status and ratings in sync, and sends titles to the TV. It never plays video on the phone.

Through Google Play, like any other app: the store installs updates in the background, and your pairing and settings are kept.

All major credit and debit cards via Stripe. Apple Pay and Google Pay where supported by your browser.

Within 14 days of purchase, email contact@crynetsolutions.com with your order details. Full terms on our Refund Policy page.

Stripe sends a receipt to your purchase email automatically. If you can't find it, check your spam folder or email us and we'll resend.

Tax is applied automatically based on your billing address at checkout, where required by law. The total before payment shows the breakdown.

Check that the key is copied correctly with no extra spaces. Also confirm you're online. First-time activation needs internet. If it still fails, send the key + a screenshot to contact@crynetsolutions.com.

Metadata comes from TMDB and TVDB. If their servers are slow or down, lookups will time out. Wait a few minutes and try again. You can also check our status page for any incident updates.

Email contact@crynetsolutions.com with steps to reproduce, your Windows version, and a screenshot if visual. Bug reports go directly to the dev team, and we read every one.