How can we help you today?

We don't use passwords. Enter your email on /accountand we'll send you a sign-in link. Click the link within 15 minutes and you're in. The session lasts 30 days on that device.

Check your spam folder first. Sign-in emails come from no-reply@crynetsolutions.com. If it's not there after a couple of minutes, request a new link — the old one stops working when you do. Still nothing? Email support@crynetsolutions.com.

Email us at support@crynetsolutions.com from the old address and we'll move your licenses across to the new one. We do this manually as a security check.

They're in your account at /account/licenses. Sign in with the email you used at checkout and every license you own will be listed there. You can also search your inbox for “Your Crynet license” — we email the key right after purchase.

Personal and Lifetime licenses activate on 1 device. Pro Lifetime activates on 3 devices. The number of activations used and remaining is shown on your license card under “Devices”.

Yes. If your activation count is at the limit, email support@crynetsolutions.com with your license key and we'll release an old activation so you can re-activate on the same machine.

License keys are non-transferable per our Terms of Service.

Click Try it free on the product page for the latest installer. After purchase, the same download is also linked from your licenses page.

Windows 10 or Windows 11 (64-bit). About 200 MB of disk space. An internet connection for first-time activation and metadata lookups.

Not yet. Our products are Windows-first because that's where the gap was biggest. We don't have public dates for other platforms.

All major credit and debit cards via Stripe. Apple Pay and Google Pay where supported by your browser.

Within 14 days of purchase, email support@crynetsolutions.com with your order details. Full terms on our Refund Policy page.

Stripe sends a receipt to your purchase email automatically. If you can't find it, check your spam folder or email us and we'll resend.

Tax is applied automatically based on your billing address at checkout, where required by law. The total before payment shows the breakdown.

Check that the key is copied correctly with no extra spaces. Also confirm you're online — first-time activation needs internet. If it still fails, send the key + a screenshot to support@crynetsolutions.com.

Metadata comes from TMDB and TVDB. If their servers are slow or down, lookups will time out. Wait a few minutes and try again. You can also check our status page for any incident updates.

Email support@crynetsolutions.com with steps to reproduce, your Windows version, and a screenshot if visual. Bug reports go directly to the dev team — we read every one.