Refund Policy

Crynet Solutions values every customer and always works hard to provide customers with satisfying products and services. This policy applies to the following products: Crynet Game Booster, Crynet Driver Booster

Money-Back Guarantee

To ensure that all customers have enough time to evaluate whether the purchased product and service meet their needs, Crynet Solutions provides a 30-day Money Back Guarantee. A refund request will be approved within this guarantee only under the Accepted Circumstances listed below. If a refund request is not submitted within the product’s specified money-back-guarantee period, no refund will be issued.

The Money-Back Guarantee is made by Crynet only. This Money-Back Guarantee is not applicable for orders placed from Crynet Solutions resellers or partners or any other unauthorized channels.

No Refund Circumstances

For products providing a 30-day Money Back Guarantee, Crynet Solutions generally does not refund or exchange products in the following situations:

  • Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product’s function and/or results. It is highly recommended that every customer read the product description and try the free version or trial version before making their final purchase decision.
  • A refund request claiming the failure to receive license code for the ordered products within two hours. Ordinarily, once an order has been placed successfully, Crynet Solutions’ sales system will automatically send an email with the license code and product download link within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by Internet or system glitches, email spam settings, email typo, etc. In this case, customers should visit the Crynet Solutions Lost Code page to retrieve it, which should send your code immediately. Or contact customer service via Online Feedback. Crynet Solutions Customer Representative will reply to you within 24-48 hours.
  • Crynet Solutions Product price differences between different regions or price differences between Crynet Solutions and its resellers or other companies.
  • A customer suddenly changes his mind after purchase.
  • A refund request for order exceeds 30 days. However, if a refund request claiming to encounter a technical problem after a software update, we may exchange your program for another Crynet Solutions product you are interested in.

Accepted Circumstances

  • Purchase of a ‘wrong product’. In this case, Crynet Solutions will refund the price of the wrong product for you if you have no need for it. We will also assist you in purchasing the correct product from our website. We may also exchange the ‘wrong product’ for another Crynet Solutions product you want if the price difference is less than 10 USD.
  • Purchase of the same product twice or purchase of two products with similar functions. In this case, Crynet Solutions will refund one of the products for you or exchange one program for another Crynet Solutions product that you are interested in if the price difference is less than 10 USD.
  • The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the Crynet Solutions Support Center, and has not received a timely response (within 48 hours) from the Crynet Solutions Support Team after making contact. In this case, Crynet Solutions will refund the customer’s order if they have no need for the product in the future.
  • A refund request due to technical trouble with the purchased product. We can arrange to exchange the product for another one or provide a full refund. However, we hope customers can cooperate with the Crynet Solutions support team to troubleshoot the problem by providing detailed descriptions and information regarding the problem, and also applying the solutions provided by the Crynet Solutions Support Team. Once the problem was resolved, we will reactivate your purchased product even after we refund you.
  • Program purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, Crynet Solutions will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated.